Privacy Statement

May 23, 2018

Your privacy is very important to Ydence Company. We therefore comply with the privacy law. This means that your data is safe with us and that we always use it properly. In this privacy statement, we explain what we do with information we learn about you at the online store www.ydence.com.

If you have any questions or want to know exactly what information we keep about you, please contact Ydence Company.

Processing orders

When you place an order with us, we use your personal data to process it properly. We may then provide your personal data to our delivery service to deliver the order to you. We also receive information about your payment from your bank or credit card company.

For this purpose, we use your payment details, name and address details, email address, phone number, and billing address. We need these due to the contract we conclude with you. We retain this information for up to two years after your order is completed and for seven years thereafter (which is the legal retention period).

Provision to third parties
We work with certain companies that may receive your personal data from us, as mentioned above.

For processing orders, we work with:
- Our payment provider Multisafepay, Paypal
- Our postal company My Parcel, PostNL

Contact form and Newsletter

You can ask us questions or make requests using the contact form.

For this purpose, we use your email address and name and address details. We need these due to the contract we conclude with you. We retain this information until we are sure that you are satisfied with our response and for six months thereafter. This allows us to easily retrieve the information for follow-up questions. It also helps us train our customer service to become even better.

You can subscribe to our newsletter. In it, you will find news, tips, and information about our products and services. You can cancel this subscription at any time. Every newsletter contains an unsubscribe link. You can also indicate this through your account. Your email address will only be added to the subscriber list with your permission. This data will be stored for up to three months after you have canceled the subscription.

Your account

For certain parts of our online store, you must first register. You must then provide information about yourself and choose a username. With this, we create an account, which you can log into with that username and a self-chosen password.

For this purpose, we use your name and address details, phone number, email address, and billing address. We need these due to the contract we conclude with you. We retain this information for up to six months after you have canceled the account.

We store this information so that you do not have to enter it repeatedly and so that we can contact you more easily if necessary with the online store. You can change information via your account whenever you want.

Advertising

We would like to send you advertisements about offers and new products or services. We do this:
- by email
- via social media

You can object to this advertising at any time. Every email contains an unsubscribe link. You can block us or use the unsubscribe option. You can also indicate this through your account.

Provision to other companies or institutions

With the exception of the partners mentioned above, we will under no circumstances provide your personal data to other companies or institutions, unless we are legally obliged to do so (for example, if the police demand it in the event of a suspected crime).

Cookies

Our online store uses cookies. Cookies are small files in which we can store information so that you do not have to enter it repeatedly. But we can also use them to see that you are visiting us again.

When you visit our online store for the first time, we will show a message explaining cookies. We will ask for your consent for the use of these cookies.

You can disable the placement of cookies via your browser, but some things on our online store may then no longer work properly.

Google Analytics

We use Google Analytics to track how visitors use our online store. We have concluded a processing agreement with Google. It contains strict agreements about what they may track. We have not allowed Google to use the obtained Analytics information for other Google services. We have Google anonymize the IP addresses.

Security

The security of personal data is very important to us. We ensure that your data is properly secured with us. We continuously adjust the security and pay close attention to what can go wrong.

Changes to this privacy statement

When our online store changes, we must, of course, also adjust the privacy statement. Always pay attention to the date above and regularly check if there are new versions. We will do our best to also announce changes separately.

Access, modify, and delete your data

If you have any questions or want to know what personal data we have about you, you can always contact us. See the contact details below.

You have the following rights:
- to receive an explanation of what personal data we have and what we do with it
- access to the precise personal data we have
- to have errors corrected
- to have outdated personal data deleted
- to withdraw consent
- to object to a particular use

Please note that you always clearly state who you are, so that we can be sure that we do not modify or delete data from the wrong person.

Submitting a complaint

If you believe that we are not helping you correctly, you have the right to submit a complaint to the supervisory authority. This is called the Autoriteit Persoonsgegevens (Dutch Data Protection Authority).

Contact details

Ydence Company BV
Stormhoek 22
1506 SW Zaandam

Email: info@ydence.com
Phone number: +31 (0)75 210 2033

Chamber of Commerce: 82487944
VAT: NL862489945B01