Privacy Statement

May 23, 2018

Your privacy is very important to Ydence Company. We therefore adhere to the privacy law. This means that your data is safe with us and that we always use it properly. In this privacy statement we explain what we do at the webshop www.ydence.com with information that we learn about you.

If you have any questions, or would like to know exactly what data we keep about you, please contact Ydence Company.

Process order

When you place an order with us, we use your personal data to process it properly. We may then give your personal data to our delivery service to have the order delivered to you. We also receive information about your payment from your bank or credit card company.

For this we use your payment details, name and address details, email address, telephone number and billing address. We need these because of the contract we conclude with you. We store this information for two years after your order has been completed and seven years thereafter (that is the legal retention obligation).

Providing to third parties
We work with certain companies that may receive your personal data mentioned above from us.

To process orders we work together with:
- Our payment provider Multisafepay, Paypal
- Our postal company My Parcel, PostNL

Contact form and Newsletter

You can use the contact form to ask us questions or make requests.

For this we use your email address and name and address details. We need these because of the contract we conclude with you. We store this information until we are sure that you are satisfied with our response and six months thereafter. This way we can easily access the information for follow-up questions. We can also train our customer service to become even better.

You can subscribe to our newsletter. Here you can read news, tips and information about our products and services. You can cancel this subscription at any time. Every newsletter contains an unsubscribe link. You can also do this via your account. Your e-mail address will only be added to the list of subscribers with your permission. This data will be stored for up to three months after you have canceled the subscription.

Your account

For certain parts of our webshop you must first register. You must then provide information about yourself and choose a username. With this we create an account, to which you can log in with that username and a password of your choice.

For this we use your name and address details, telephone number, email address and billing address. We need these because of the contract we conclude with you. We store this information for up to six months after you have closed the account.

We store this information so that you do not have to fill it in again and again and so that we can contact you more easily if necessary at the webshop. You can change information via your account whenever you want.

Advertisement

We would like to send you advertising about offers and new products or services. We do this:
- by e-mail
- via social media

You can object to this advertising at any time. Every email contains an unsubscribe link. You can block us or use the unsubscribe option. You can also report this via your account.

Provision to other companies or institutions

With the exception of the partners mentioned above, we will not under any circumstances provide your personal data to other companies or institutions, unless we are legally obliged to do so (for example, if the police demand this on suspicion of a crime).

Cookies

Our webshop uses cookies. Cookies are small files in which we can store information so that you do not have to fill it in again. But we can also see that you are visiting us again.

When you visit our webshop for the first time, we will show a notification with an explanation about cookies. We will ask for your permission for the use of these cookies.

You can disable the placing of cookies via your browser, but some parts of our webshop will then no longer work properly.

Google Analytics

We use Google Analytics to track how visitors use our webshop. We have concluded a processor agreement with Google. This contains strict agreements about what they are allowed to track. We have not allowed Google to use the obtained Analytics information for other Google services. We let Google anonymize the IP addresses.

Security

Security of personal data is of great importance to us. We ensure that your data is well secured with us. We continually adjust the security and pay close attention to what can go wrong.

Changes to this privacy statement

When our webshop changes, we must of course also adjust the privacy statement. So always pay attention to the date above and check regularly for new versions. We will do our best to announce changes separately.

View, change and delete your data

If you have any questions or would like to know what personal data we have about you, you can always contact us. See the contact details below.

You have the following rights:
- receive an explanation of what personal data we have and what we do with it
- access to the precise personal data we have
- having errors corrected
- having outdated personal data deleted
- withdrawal of consent
- object to a particular use

Please note that you should always clearly indicate who you are, so that we can be sure that we do not adjust or delete data from the wrong person.

File a complaint

If you feel that we are not helping you in the right way, you have the right to file a complaint with the supervisory authority. This is called the Dutch Data Protection Authority.

Contact details

Ydence Company
Stormhoek 22
1506 SW Zaandam
lara@ydence.com
0621837057