Privacy Statement

May 23, 2018

Your privacy is of the utmost importance to Ydence Company. We adhere strictly to privacy laws to ensure that your data is secure and handled appropriately. This privacy statement outlines how we manage the information collected through our webshop, www.ydence.com.

If you have any questions or would like to know precisely what data we collect about you, please contact us directly.

Processing your order

When you place an order, we use your personal data to process it efficiently. This may involve sharing your data with our delivery services to ensure your order reaches you. Additionally, we receive payment details from your bank or credit card company.

We process the following information:

  • Payment details
  • Name and address
  • Email address
  • Telephone number
  • Billing address

We require this information to fulfill our contract with you. This data is stored for two years after your order is completed, and for an additional seven years to comply with legal retention requirements.

Sharing data with third parties

We collaborate with trusted partners who may receive your data to process your order, including:

  • Payment providers: Multisafepay, PayPal
  • Delivery services: My Parcel, PostNL

Contact forms and newsletters

If you use our contact form, we process your:

  • Email address
  • Name and address

This information is retained until we have addressed your inquiry and for an additional six months to assist with follow-up questions or customer service training.

For newsletters, your email address is only added to our subscriber list with your explicit consent. You can unsubscribe at any time via the link in each email or through your account. Subscriber data is retained for three months after cancellation.

Your account

Creating an account on our webshop requires you to provide:

  • Name and address
  • Telephone number
  • Email address
  • Billing address

This information allows you to log in and manage your purchases conveniently. Data is retained for six months after account closure. You can update your account information at any time.

Advertising

We may send promotional material via:

  • Email
  • Social media

You can unsubscribe from these communications at any time using the unsubscribe link in emails, your account settings, or by blocking us on social platforms.

Data sharing with other companies or institutions

Aside from the partners listed above, we do not share your data with third parties unless legally required (e.g., at the request of law enforcement).

Cookies

Our webshop uses cookies to enhance your browsing experience. Cookies store small amounts of data to make repeat visits more convenient.

Upon your first visit, we will request your consent for cookies. You can disable cookies through your browser settings, but some webshop features may not function properly.

Google Analytics

We use Google Analytics to analyze website traffic. To protect your privacy:

  • We have a data processing agreement with Google.
  • Google cannot use Analytics data for other services.
  • IP addresses are anonymized.

Data security

We take the security of your personal data seriously. Our systems are regularly updated, and we employ robust safeguards to protect against data breaches.

Changes to the privacy statement

As our webshop evolves, we may need to update this privacy statement. Check the date at the top of this document for the latest version. Significant changes will be announced separately.

 Access, modify, or delete your data

You have the right to:

  • Receive an explanation of how we use your data.
  • Access the specific data we hold about you.
  • Request corrections to inaccuracies.
  • Request deletion of outdated data.
  • Withdraw consent.
  • Object to specific uses of your data.

To exercise these rights, please clearly identify yourself so we can process your request securely and accurately.

Filing a Complaint

If you feel we have not handled your data properly, you have the right to file a complaint with the Dutch Data Protection Authority.

Contact details:

Ydence Company
Stormhoek 22
1506 SW Zaandam
info@ydence.com
+31 (0)75 210 2033