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Returns and exchanges
Return instructions
Have you received an order and for whatever reason it does not meet your expectations? Fortunately, you can easily return or exchange your purchase (provided the item(s) meet our return conditions. Please note: Return costs are at your own expense!
1. Register return
Scan the QR code on this form or go to https://ydence-returns.returnista.com/ . Select the items you want to return or exchange and choose your preferred return method. Please note! You have 14 days to register your return and the return costs are at your own expense.
2. Packing
Put the items (please neatly!) and the packing slip back in the original packaging. Items can only be returned in unworn condition and with the original labels. Stick the return label on the package. Do not forget to remove the old shipping label.
3. Shipping / Pick up
Depending on the return method you have chosen, you can drop off the package at the drop-off point or have the package picked up. You have 3 working days for this.
4. Processing
Once the package has been delivered to us, you will receive an email confirmation. If the product meets our conditions, the purchase amount will be refunded to the account with which payment was made within 10 working days or you will receive the store credit + 10% extra shopping money by email.
PLEASE NOTE! Returning your package is at your own expense. If you return more than 4 items from your order, you will pay €0.50 extra per item.
Free exchange
Would you rather exchange the item for a different size? That is also no problem. Register your exchange within 14 days and follow the return procedure as shown above. If the product is in stock in the desired size, this item will be sent to you free of charge as soon as we have received your return!
Gift card
Would you rather receive your return amount as a Ydence gift card? As a token of appreciation, we will give you extra store credit worth 10% of the return amount when you choose this option! Our gift cards have no expiration date, but the amount of the store credit can only be spent once (the rest will expire). You can select this option when registering your return via https://ydence-returns.returnista.com/ . After processing your return, you will receive the gift card by email.
To ask
Do you have any questions about your return? Please contact Returnista via support@returnista.com or via the contact button at the bottom left of our return portal. You can also always email us at info@ydence.com .
