General terms and conditions

Introduction

Below you will find our General Terms and Conditions. These always apply when you use or place an order via our Website. The General Terms and Conditions contain important information for you as a buyer. Therefore, read them carefully. We also recommend that you save or print these conditions so that you can read them again at a later time.

Definitions

Ydence Company : established in Amsterdam and registered with the Chamber of Commerce under registration number 34348355, trading under the name Ydence Company.

Website : the Ydence Company website, which can be consulted via www.ydence.com and all associated subdomains.

Customer : the natural person who, not acting in the exercise of a profession or business, enters into an Agreement with Ydence Company and/or has registered on the Website. Agreement: any arrangement or agreement between Ydence Company and Customer, of which agreement the General Terms and Conditions form an integral part.

General Terms and Conditions : these General Terms and Conditions.

Article 1. Applicability of General Terms and Conditions

1.1. The General Terms and Conditions apply to all offers, Agreements and deliveries of Ydence Company, unless expressly agreed otherwise in writing.

1.2. If the Customer includes provisions or conditions in its order, confirmation or communication of acceptance that deviate from or do not appear in the General Terms and Conditions, these will only be binding on Ydence Company if and to the extent that they have been expressly accepted in writing by Ydence Company.

1.3. In the event that specific product or service conditions apply in addition to these General Terms and Conditions, those conditions shall also apply, but in the event of conflicting conditions the Customer may always invoke the applicable provision that is most favourable to him.

Article 2. Prices and information

2.1. All prices stated on the Website and in other materials originating from Ydence Company are
including VAT and, unless otherwise stated on the Website, other government levies
imposed.
2.2. If shipping costs are charged, this will be clearly stated in good time before the Agreement is concluded.
are listed. In addition, these costs will be displayed separately in the ordering process.
2.3. The content of the Website has been compiled with the utmost care. Ydence Company cannot
However, we cannot guarantee that all information on the Website is correct and complete at all times. All prices and
other information on the Website and in other materials originating from Ydence Company are therefore
subject to obvious programming and typing errors.
2.4. Ydence Company cannot be held responsible for (colour) deviations due to
screen quality.

Article 3. Formation of Agreement

3.1. The Agreement is concluded at the time of acceptance by the Customer of the offer of
Ydence Company and compliance with the conditions set by Ydence Company.
3.2. If the Customer has accepted the offer electronically, Ydence Company will immediately confirm
electronically the receipt of the acceptance of the offer. As long as the receipt of this
If acceptance has not been confirmed, the Customer has the option to terminate the Agreement.
3.3. If it appears that upon acceptance or otherwise entering into the Agreement by the Customer
If incorrect information has been provided, Ydence Company has the right to only fulfil its obligations
after the correct information has been received.
3.4. Ydence Company may, within legal frameworks, determine whether the Customer has fulfilled its
payment obligations, but also of all facts and factors that are important for a
responsible entering into the Agreement. If Ydence Company, on the basis of this investigation,
If the Customer has grounds not to enter into the Agreement, he is entitled to submit a reasoned order or
to refuse the application or to attach special conditions to the execution, such as advance payment.

Article 4. Registration

4.1. To make optimal use of the Website, Customer can register via the registration form/
the account login option on the Website.
4.2. During the registration procedure, the Customer chooses a username and password with which he will
registration can log in to the Website. Customer is responsible for choosing a sufficient
reliable password.
4.3. The customer must keep his login details, user name and password strictly confidential. Ydence
Company is not liable for misuse of the login details and may always assume that a
Customer who registers on the Website is actually that Customer. Everything that happens via the account
of Customer, falls under the responsibility and risk of Customer.
4.4. If the Customer knows or suspects that his login details have fallen into the hands of unauthorized persons,
he must change his password as soon as possible and/or notify Ydence Company thereof,
so that Ydence Company can take appropriate measures.

Article 5. Execution of Agreement

5.1. Once the order has been received by Ydence Company, Ydence Company will send the products with
compliance with the provisions of paragraph 3 of this Article as soon as possible.
5.2. Ydence Company is entitled to engage third parties to perform the obligations that
arising from the Agreement.
5.3. The delivery period is in principle 1-3 working days. The method of delivery may vary
ways and is at the discretion of Ydence Company.
5.4. If Ydence Company cannot deliver the products within the agreed period, it will
Inform the customer of this. In that case, the customer can agree to a new delivery date or he will receive the
option to terminate the Agreement free of charge.
5.5. Ydence Company advises the Customer to inspect the delivered products and to report any defects that may arise.
defects within a reasonable time, preferably in writing. See the Article on warranty for more information
and conformity.
5.6. As soon as the products to be delivered have been delivered to the specified delivery address, the risk, where applicable,
these products, is transferred to the Customer. Unless expressly agreed otherwise, the risk is transferred earlier
transfers to Customer. If Customer decides to collect the products, the risk is transferred upon transfer of the
products.
5.7. Ydence Company is entitled to supply a similar product of similar quality as the
ordered product, if the ordered product is no longer available. The Customer is then entitled to terminate the Agreement
to cancel free of charge and return the product free of charge.

Article 6. Right of withdrawal

6.1. This article only applies to the Customer being a natural person who does not act in the
exercise of his profession or business.
6.2. The Customer has the right to terminate the Agreement concluded remotely with Ydence Company within 14 days after
to cancel the receipt of the product, without giving any reason, free of charge.
6.3. The term commences on the day after the Customer, or a third party designated by him in advance, who does not
carrier has received the product, or:
if the Customer has ordered multiple products in the same order: the day on which the Customer, or a
third party designated by him has received the last product;
if the delivery of a product consists of different shipments or parts: the day on which the Customer,
or a third party designated by him has received the last shipment or the last part;
in the case of Agreements for regular delivery of products during a specific period: the day
on which the Customer, or a third party designated by the Customer, has received the first product.
6.4. Only the direct costs for the return shipment shall be borne by the Customer. The Customer must
therefore bear the return costs yourself. If these costs are higher than the regular postal rate,
Ydence Company an estimate of these costs. Any costs paid by Customer for shipping and handling
Payment for the product will be refunded to the Customer upon return of the entire order.
refunded.
6.5. Within the withdrawal period referred to in paragraph 1, the Customer will handle the product and the
packaging. Customer will only open the packaging and use the product to the extent necessary
to investigate the nature, characteristics and functioning of products. The starting point here is that these
inspection may not go further than what the Customer would be able to do in a physical store.
6.6. The customer is only liable for any decrease in value of the product that is the result of a manner
of handling the product that goes beyond what is permitted in the previous paragraph.
6.7. The Customer may terminate the Agreement in accordance with the term set out in paragraph 1 of this Article by
model withdrawal form (digital) to be sent to Ydence Company, or in another unambiguous manner
manner to inform Ydence Company that he is withdrawing from the purchase. Ydence Company confirms in
case of a digital notification, the receipt of that notification. After termination, the Customer has 14 days to
to return the product. It is also possible to return the product within the period specified in paragraph 1 of this Article
cooling-off period to return the product immediately, provided that the model withdrawal form or other
unambiguous statement of revocation is enclosed.
Products can be returned to:
Ydence Company
Tt. Vasumweg 270
1033 SJ, Amsterdam
6.8. Amounts already paid (in advance) by the Customer will be refunded as soon as possible, but no later than 14
days after termination of the Agreement will be refunded to the Customer in the same manner as the Customer
has paid for the order. If Customer has chosen a more expensive method of delivery than the
cheapest standard delivery, Ydence Company does not have to pay the additional costs for the more expensive method
not refundable. Unless Ydence Company offers to collect the product itself, Ydence Company may
wait with refunding until Ydence Company has received the product or until Customer demonstrates that he
returned the product, whichever is the earliest.
6.9. The Website will clearly provide information on whether or not the Agreement is valid, in good time before it is concluded.
the right of withdrawal does not apply and any desired procedure is stated.

Article 7. Payment

7.1. The Customer must make payments to Ydence Company in accordance with the order procedure and, if applicable, on the
Website indicated payment methods to meet. Ydence Company is free in the choice of offering
of payment methods and these may also change from time to time. In case of payment after delivery,
Customer a payment term of 14 days starting on the day after delivery.

Article 8. Warranty and conformity

8.1. This article only applies if the Customer is not acting in the exercise of
his profession or business. If Ydence Company provides a separate warranty on the products
without prejudice to the foregoing, this applies to all types of Customers.
8.2. Ydence Company guarantees that the products comply with the Agreement, the specifications in the offer
stated specifications, the reasonable requirements of soundness and/or usability and the date
existing legal provisions and/or provisions of the Agreement
government regulations. If specifically agreed, Ydence Company also guarantees that the
product is suitable for other than normal use.
8.3. If the delivered product does not correspond to the Agreement, the Customer must notify the Customer within one
to notify Ydence Company thereof within a reasonable period after discovering the defect.
8.4. If Ydence Company considers the complaint to be justified, the relevant products will be replaced after consultation with the Customer.
repaired, replaced or reimbursed. The maximum reimbursement is, taking into account the Article on
liability equal to the price paid by Customer for the product.

Article 9. Complaints procedure

9.1. If the Customer has a complaint about a product (in accordance with the Article on warranty and conformity)
and/or other aspects of the services provided by Ydence Company, he can contact Ydence Company
file a complaint by telephone, e-mail or post. See the contact details at the bottom of the General
Terms and Conditions.
9.2. Ydence Company will notify the Customer as soon as possible, but in any case within 2 days after receipt of
the complaint, a response to his complaint. If it is not yet possible to give a substantive or definitive response
If you give a complaint, Ydence Company will confirm the complaint within 2 days of receipt and send a
provide an indication of the period within which it expects to provide a substantive or definitive response to
the Customer's complaint.
9.3. Customers who are not acting in the exercise of their profession or business can also submit a complaint via the
European dispute resolution platform, accessible via http://ec.europa.eu/odr/.

Article 10. Personal data

10.1. Ydence Company processes the personal data of the Customer in accordance with the privacy statement published on the Website.

Article 11. Final provisions

11.1. The Agreement is governed by Dutch law.
11.2. Unless otherwise prescribed by mandatory law, all disputes will be
that may arise as a result of the Agreement shall be submitted to the competent
Dutch court in the district where Ydence Company is established.
11.3. If any provision in these General Terms and Conditions proves to be void, this will not affect the validity of the
the entire General Terms and Conditions. In that case, the parties will replace it with (a) new provision(s)
determine, which as far as legally possible corresponds to the intention of the original provision
is given shape.
11.4. In these General Terms and Conditions, “written” also includes communication by e-mail and fax.
understood, provided that the identity of the sender and the integrity of the e-mail are sufficiently established.

Contact details

If you have any questions, complaints or comments after reading these General Terms and Conditions, please contact
please feel free to contact us in writing or by e-mail.
Ydence Company
Stormhoek 22
1506 SW, Zaandam
telephone: +31(0)752102033
e-mail: info@ydence.com
Chamber of Commerce number: 34348355
VAT number: NL070123354B01